Fancy Hands: on-call administrative support for regular people
April 21st, 2012 at 6:37 pm ETYou know that list of tedious, time-consuming tasks that you keep queued up forever and never seem to make any progress on? I’m talking about things like “call the insurance company to get that claim straightened out” and “figure out what kind of connector this old game machine uses so that you can order a replacement adapter” and “find out which airline has the best bicycle baggage policy.” Some of them are actually urgent, some are just nice-to-dos, but all of them are things that are hard to find time for.
I got an offer via Fab (on which more later) for a discounted first month of service with Fancy Hands, an on-call personal-assistant service. You pay a monthly fee (starting around $25), and for that you can make a specified number of “requests” in email during the course of the month. At the level I’m signed up at, I’ll be paying about $3 per request after my discount expires, and I’m likely to upgrade to a higher tier which makes them cheaper.
Fancy Hands’ helpers are on duty 24 hours a day, and I’ve found them professional, reliable, and competent. They can’t go anywhere for you and can’t spend any money on your behalf, but they can do pretty much anything else for you that a person can do with a phone and/or a computer. In the past couple of weeks, I’ve used them to do things like this:
- make a doctor’s appointment
- straighten out an insurance claim
- track down a missing hotel invoice
- change a train reservation while I’m traveling
- find a suitable hotel in a city I don’t know
- figure out how to connect my scanner to Evernote
- find out what kind of charger I need to power an old device
These are all things I can do myself, but they’re all pains in the ass, and it turns out I’m perfectly willing to pay 3 bucks each to have someone else take care of them reliably, report on the results, and clearly document what they did. So I’m renewing.









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Rich Mintz blogs on online fundraising and social media, American history and culture, bicycling and urbanism, food, technology, and other topics. Professionally, he's an expert in fundraising, constituency development, and social media for nonprofits, cultural organizations, cause-related marketers, and corporations. He is based in New York, where he serves as Vice President, Strategy, for 