Rich Mintz  

I promised I’d give my opinion of United Airlines’ international service between the US and Heathrow, and here it is: ”meh.”

Downsides: Non-service-oriented, beaten-down-looking crew. Terse cockpit communications. Almost inedible no-frills inflight meal (of a quality that wouldn’t have been acceptable in domestic transcontinental service 20 years ago). $7 charge for wine.  Crappy inflight entertainment system.  Virtually no brand experience.

Upsides:  Virtually no brand experience.  No bullshit.  None of the cheap glitter and archness of Virgin Atlantic, which is “fun” the first couple of times but then grows tedious. Entertainment-system controls that don’t require a PhD in Chiclet Key Management to understand. Matter-of-fact grownup passengers with no attitude.  $89 Economy Plus upgrade available, which provides tolerable legroom.

All things considered, between United and Virgin Atlantic it’s a wash.  When I come back next month, maybe I’ll try Delta.

I haven’t written anything here in quite a long while, chiefly because I’ve been busy living (which I think is the point of all this, isn’t it?), but I have been feeling the urge to get back into the swing of things. So I’ll start small, with this short post about my weeklong visit to London earlier this month.

It was a business trip, so many of my expenses were paid, and I was there for seven full days and nights, which gave me the sort of opportunity to experience the city that I’d never had on any of my previous half-dozen or so visits. Indeed, I went into the week with a very, very sketchy mental map of London, and now have a very clear one — at least of the central and eastern parts where I spent the most time, Mayfair to Hackney or thereabouts.

I vastly preferred the bus to the Tube — the Oyster card works the same on both, maps and signage at the stops are exceedingly clear, every stop is clearly announced, and from the top of a London bus you can actually see what you’re passing through. (Only once in the week did I see a single bus stop without a full complement of maps; entertainingly, it was when waiting for the night bus with a group of logic-impaired drunks, who took forever to decide whether to walk in the direction of Old Street or Shoreditch High Street. Shortly after they left, their bus arrived.) And London is proof that clearly marked bus lanes (separated or not), enforced with lane cameras, make the bus an efficient choice even in heavy traffic. Londoners complain about
TfL, but it seems exceptionally well-managed to me. I even got to ride the East London Overground line, which has barely been open six months.

Most of the week I was at our office, in Clerkenwell, with some limited tourist time in the evenings — which I mostly spent shopping and orienting myself with regard to the central landmarks, though I didn’t do much in the way of touristy things — but I spent the Sunday and the Saturday roaming from Soho to Islington to Brixton trying to see things a bit off the tourist path. I spent a lovely afternoon in Stoke Newington with my new friends Graham and Keri, eating gourmet fish and chips and sipping espresso beside a neighborhood high street. And I took myself to Brixton, expecting — well, I’m not sure what I was expecting, but what I got felt more or less like Flatbush, only with a well-stocked Marks & Spencer and vastly better transit connections. Here’s a map of my Saturday adventures.

If you want more of this (God help you), including dozens of photos, take a look at my Twitter feed for the week of 13 September.

In a stroke of great good fortune, I get to go back to London next month, so I’m sure I’ll have more to say.

Urban walkability is a chicken-and-egg problem. In many cities, municipalities and businesses don’t invest in relatively cheap promoters of pleasant walkability (better sidewalks, street furniture, pedestrian-oriented displays — nevermind things like zoning changes and parking reconfiguration that require political will) because there’s a perception that “nobody walks.” And people are disinclined to walk because there’s a perception that “walking is unpleasant.”

Which is why I’m always excited to see signage like this in American cities, in urban cores and near transit stations and so forth. (This photo courtesy of John Massengale.)

Actually, that’s London, which isn’t an American city, and of course they do it better than we do, but increasingly it’s showing up here, too. Like in this photo — you can see a large, easy-to-use city map on the oblique (left-facing) side of the kiosk at right, which are placed all around the central core of …

… Montreal. Doh! But I swear, Americans are catching up, at their typical slow-but-steady pace. And the quality is improving. WMATA just announced that they’re improving their walk maps in Metro stations. A sample (click map image to enlarge; download full map, 2.7 MB PDF):

That map’s too busy, but it’s a lot better than the current iteration. We need more of this — this sort of thing is part of the evidence people need that changing their longstanding behavior is a rational thing to consider.